Job Description: Human Resource Generalist
Location: Anywhere in INDIA (Remote)
Vocally is a proudly Canadian startup based out of Vancouver and is on a mission to democratize voice processes in the SMB segment. Ushering in agent augmentation and Voice automation in ways and places not imagined before. We are looking for an HR Generalist to join our team, who can work closely with the founders and senior leadership team to guide the HR strategy for a young startup with global ambitions.
The role of Human Resource Generalist involves leading and directing the routine functions of the Human Resources (HR) department including hiring, interviewing staff, administering pay, benefits, leaves, and enforcing company policies and practices. The role will be the torch bearer for our values and culture. This will be the first full time HR role in the company and you will have the chance to build your team as we grow.
Duties/Responsibilities:
- Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
- Provides support and guidance to HR associates, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
- Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent in the geographies it operates in.
- Creates learning and development programs and initiatives that provide internal development opportunities for employees.
- Oversees employee disciplinary meetings, terminations, and investigations.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Develop HR initiatives based on the business needs and actively contribute to the firm's business objectives.
- Drive initiatives on Employee Engagement & Retention
- HR Analytics
- Performs other HR related duties as assigned.
Desired Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations in India and Canada.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
- Ability to learn / curious about new territories when it comes to HR systems, processes and industry benchmarks.
Vocally is a globally decentralized organization with team members working remotely across the world. You can work from the comfort of your home as long as you have conducive work environment and the maturity to handle remote work. We are driven by our objectives. We believe in supporting our team with both work and life – so you could flex your hours provided that objectives are met. You will be working closely with leaders of international caliber dealing with International customers / clients. Vocally has plans to aggressively expand its client base and you could grow with it too.
Education and Experience:
- Bachelor’s degree (or relevant verifiable experience) in Human Resources, Business Administration, or related field required.
- A minimum of three years of human resource management experience required.
- Domain knowledge of Call Centers, IT / Software Services / Development and experience in hiring relevant skill sets will be an added advantage.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to attend calls as per time-zones Vocally is operational in.
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